Clinical Governance Protocol.
This protocol establishes the clinical framework governing refund policies, patient guarantees, and therapeutic exit sovereignty for all Iris Vitality members.
If therapy is medically inappropriate or ineffective within 30 calendar days of payment, a full refund is authorized.
Our clinical team assesses requests based on pharmaceutical status, timeline compliance, and clinical markers.
Physicians may decline continued treatment if clinical markers indicate the protocol is contraindicated or ineffective. Such determinations warrant refund authorization.
Patients maintain the absolute right to exit their titration pathway at any time without penalty, justification, or contractual obligation. Simply notify clinical support to cancel all future medication cycles.
Upon cancellation, your assigned physician remains available for clinical follow-up, dose management, and medical guidance during your discontinuation period. Exit is medically supported, not abandoned.
Iris Vitality does not employ long-term contracts, mandatory multi-cycle commitments, or auto-renewal schemes. Your enrollment is month-to-month with freedom to modify or terminate at any time.
In accordance with federal pharmaceutical regulations, medications fulfilled and dispatched from the compounding pharmacy cannot be returned or refunded once they have left the secure control of the clinical facility. This constraint is non-negotiable and imposed by federal law.
Refunds are authorized only for payments made within the 30-day evaluation window. Requests submitted after 30 days are considered outside the refund window and are not eligible for reimbursement.
If pharmaceutical inventory has already been fulfilled and shipped, the pharmaceutical component of your payment is non-refundable. Only the clinical evaluation and administrative fees remain eligible for return.
To initiate a refund request, contact clinical support via SMS at +1 (661) 429-5819 (preferred for urgent requests) or email support@irisvitality.com (for non-urgent documentation). Provide your Order ID for administrative logging and verification purposes.
Our clinical team evaluates your request based on pharmaceutical status, timeline compliance, clinical eligibility markers, and physician notes. Assessment typically concludes within 2-3 business days. SMS inquiries receive responses within 24 hours; email responses are provided within 24 business hours.
Upon authorization, refunds are processed back to your original payment method within 3 to 7 business days. Your financial institution may require an additional 1-2 business days for posting.
To protect your clinical standing and ensure compliance with federal regulations, do not initiate a chargeback or dispute with your financial institution before contacting support. Unauthorized disputes result in permanent service suspension and may trigger regulatory inquiry.