Shipping & delivery.
Eight things to know about how your medication reaches you.
Where do you ship?
We deliver to all 50 U.S. states and territories. Our pharmacy partner network ensures reliable, compliant delivery regardless of your location.
How long after approval until my order ships?
After clinical approval and payment confirmation, the pharmacy processes your order within 1 to 3 business days. This timeline ensures medication stability and proper handling.
What shipping method do you use?
All orders ship via USPS Expedited Mail. You'll receive a tracking number by email immediately upon dispatch, allowing you to monitor delivery in real time.
How long does delivery take?
Delivery typically takes 3 to 7 business days from shipment. In rare cases, weather or carrier delays may extend this window. Your tracking number will provide real-time updates.
Is the package discreet?
Yes. Your order arrives in plain, unmarked packaging with no external indication of contents. Your privacy is built into every step of the fulfillment process.
What's the shipping cost?
Shipping is included at no extra charge. All delivery costs are reflected in the monthly coordination fee you see at checkout—no surprises.
What's your refund policy?
Refund requests must be submitted within 30 days of receipt. Only unopened, unused products are eligible due to medical and safety regulations.
- Contact Iris support before contacting your bank or payment processor.
- Refund processing typically takes 5–7 business days after we receive your return.
- Original shipping costs are non-refundable.
What if my delivery is delayed or damaged?
Contact our support team immediately—we're here 24/7 to help. Use your tracking number and we'll coordinate with the carrier or arrange a replacement shipment if needed.